At Accutec, we have a robust Quality Control Program from the quoting process to submissions of reports. Our quality control procedures are available upon request. We provide all of our inspectors and technicians with training on all techniques that we provide. Our NDT training programs are based on SNT-TC-1-A & CP-189 guidelines. All technicians also have access to a large library of case studies on data collected from industry.
We provide additional training to all of our employees to advance their knowledge and experience through various organizations such as ASNT, AWS, NACE and API. All our training programs are documented along with examinations and testing.
Quality Assurance and Procedures are developed for all of our testing techniques. These documents are available upon request.
All equipment used for inspections are Calibrated and tested prior to use.
Our metrics to measure Customer Satisfaction include:
- Response time to requests
- Time Management – Quoting to Delivering
- Accuracy of data collection & analysis
- Professionalism of Engineer / Inspector
- Technical Expertis
- Cost Effectiveness
- Quality of Deliverables
- Customer Retention
We work in a service industry and realize that interactions between us and our clients are the most important aspect of our business in maintaining high levels of customer retention. Professionalism, Technical expertise and Customer Service and our key strengths and we strive to provide our clients with the highest quality service.